Shipping & Returns
Shipping Policy
Once you have placed your order, we will package and post your item to the address specified during your purchase. Please note that we cannot accept any responsibility for incorrect addresses submitted to us. We ask that you check the address before completing your payment.
Our products are handmade so it can take up to 7 working days during busy periods to create and process your order, although we aim to process every order within 2 business days. You will receive an email stating when we have received your order and another email once your item(s) have been dispatched.
Delivery
We use several different types of postal service providers, including the Royal Mail.
Return & Exchange Policy
Damaged Goods
We check every product prior to dispatch to ensure that the highest standards have been met on every item. Should you receive any item that you are not satisfied with, you must contact us within 48 hours of receipt. You may contact us via our email address lavendermoon123@outlook.com When you contact us, please ensure that you provide your order reference number and contact details for us. Furthermore, please submit supporting evidence of any problems. Should your items be badly damaged, we recommend that you do not accept these from the courier.
Returns & Refunds
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged we are not obliged to refund you.